Manage the features that control how business calls are answered and routed.
PBX Features
- Extensions connect individual users or devices to the PBX.
- Ring groups allow multiple extensions to ring according to a defined strategy.
- IVR menus allow callers to choose departments or services using keypad options.
- Call queues hold callers until an available agent can answer.
- Business-hours rules can route calls differently during office hours, after hours, weekends or holidays.
- Voicemail and call forwarding can be configured according to your organisation's requirements.
- Call recording, where enabled, should be used in accordance with applicable legal, privacy and organisational requirements.
Important
For configuration changes that affect multiple users or call routing, document the required call flow before requesting the change.
