Try these basic checks before opening a connectivity support ticket.
Basic Troubleshooting
- Check whether the router and fibre/connection equipment have power.
- Confirm all network and power cables are securely connected.
- Restart the router and, where appropriate, the connectivity equipment, then allow several minutes for services to reconnect.
- Test more than one device to determine whether the issue affects the entire connection or only one device.
- If possible, test using an Ethernet cable to separate Wi-Fi problems from internet connection problems.
- Note any warning lights, error messages and the approximate time the problem started.
Important
Do not repeatedly factory-reset your router unless Epicrange Support instructs you to do so, as this may remove required service settings.
